Blog Post

MailChimp – Tone & Voice

04/24/2017

MailChimp is an email marketing service that allows you to send personalized and automatized emails to your subscribers. For my class of Internet Writing and Content Development Strategies, I had to create sample posts in MailChimp’s tone and voice to respond to a user who complained about MailChimp customer support.

Reply to a comment on Facebook

We try to answer our customers in the most optimized manner and we regret you didn’t feel our customer service was efficient. We appreciate and value your feedback. Please contact us at support@mailchimp.com so we can improve our services.

Reply to a Tweet

Hi @marketer21 we regret you feel that way. We appreciate your feedback. Please contact us at support@mailchimp.com so we can sort this out

Instagram post

We want to apologize to the affected members of our community who felt there is a lack of efficiency in our customer support. We appreciate and value your feedback. Please contact us at support@mailchimp.com so we can improve our services. #FailChimp #WeApologize #HelpUsImprove

(Original picture: https://mailchimp.com/2012/)

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